CLAIRE LAM

Suite 622, 5 Marine Parade Dr.   Toronto, ON   M8V 4B4   (416) 300-5860 claire.lam@ennertia.com

objective
	Management position allowing me to fully utilize my skills and attributes while growing and leading a team of people into success.
Summary
	Information technology professional who is  energetic, an innate leader and has a proven successful track record  while maintaining exceptional rapport with multi-million dollar high profile clients.  Demonstrating aptitude in complex application/server troubleshooting, design and development while able to present ideas in a simple big picture perspective.
Experience
	Nov 2007 – Present                               XEye, Inc.                                     Toronto, ON Manager, Software Development (Custom, Professional Services) § Taking management roles within the team, motivating, mentoring staff and providing time management for large scale infrastructure projects § Faciliting communications upwards and across project teams including project status, justifications and variances and technical information § Serving as a focal point for other departments § Organize product with project managers § Ensuring all software solutions are developed and supported to meet or exceed time, cost and quality § Defining processes for developing superior software product and ensuring processes are being followed in a systematic fashion § Developing schedules with key milestones, indentifying risks, contingency plans and allocation of project resources § Manage personnel activities of direct reports which include (but not limited to) training, hiring, appraising, rewarding, disciplinary action as required and recommendation of termination as necessary § Giving direction to overall goals of company and develop strategic plans for growth June 2005 – Nov 2007                      Algorithmics, Inc.                          Toronto, ON Team Lead, Sr. Integration Engineer – System Integration § Taking team lead roles within the team, motivating, mentoring staff and providing time management for large scale infrastructure projects § Architecting systems for DB servers and application servers to allow for expandability and redundancy § Creating wiki and portal systems using Oracle and PHP integration with Tomcat or Apache backend § Creating a website for monitoring servers across the network for all of Canada (using nagios), customizing modules for accurate statistics § Presenting technical functionality and integration of products to clients such as Royal Bank of Canada, Bank of Nova Scotia, etc. § Creating products and websites to have a more functional aspect to view results from harness tests and reporting to database backup scripts. § Scripting/programming regression tests for different financial products (market, credit, BASEL II, BCAR, Reporting Databases) § Creating new web products to enhance productivity of the team, including administration backend for our lab environments § Experience with AIX, Solaris and Linux platforms with testing on Linux Distribution architecture with clustering software (DataSynapse) § Experience with DB2, Sybase and Oracle infrastructures including DBO administration and troubleshooting on a software level § Environment testing with AlgoSuite inclusive with performance testing, BIDS/BASEL II architecture. § Experience with FRS (Financial Analytics) – installation and configuration on partitioned Oracle systems using Windows Servers to create BCAR reports. § Training new employees and managers alike for installation and maintenance of AlgoSuite on all platforms § Consistent outstanding yearly reviews from upper management June 2004 – June 2005                     Morgan Stanley                               Halifax, NS Keane Canada Co-source, Sr. Analyst (contract) § Supported and managed Remote Computing infrastructure, servers and services § Took team lead roles on hiring, training and completing documentation/metrics.  Ensuring that all new staff understand and are fully trained on supported technologies and are scheduled accordingly for on-call. § Developed IceMaps – an application to monitor different systems, servers and services that’s perl based § Developed project plans for major application developments (IceMaps, VoVPN Provisioning tool, Falcon Web application, etc.) § Voice over VPN infrastructure maintenance, QOS, uptime monitoring, ASP programming for phone provisioning, Avaya equipment knowledge § Administration for RCA Metaframe Citrix servers, Macintosh client support and quality assurance with server clusters § Perl programming for Systems Administration monitoring § RADIUS support, PKI (SecurID) infrastructure modification and provisioning § Assisted in BCP & DRP backup, network topology and redundant offsite offshore network planning § Sybase database programming and quality assurance § AT&T network troubleshooting for Morgan Stanley tunneling, quality assurance testing, troubleshooting connectivity and management of VPN servers. § Designed large, scalable database systems for information storing, table linking and programming § High level Blackberry (RIM) infrastructure and troubleshooting § Cisco Security Agent (CSA) training § WholeSecurity implementation and internal programming for additional support of different operating systems including Linux, Unix, Macintosh, Windows with a distinct web page to detect user’s systems to redirect the user to the correct application. § Juniper Systems cache cleaner/Neoteris experience and beta testing § Escalation procedure to our team, outage resolutions and maintaining high quality of server to internal Morgan Stanley employees § Falcon ticketing system programming (cgi), organizing turnovers and notification § Troubleshooting point-to-point Morgan Stanley infrastructure connectivity § Technical documentation – VoVPN, VoVPN provisioning § 24/7 on-call experience with NOC/Helpdesk applications and customer service Jan 2003 – June 2004           Wired Systems Solutions Inc.                Calgary, AB Independent Technology consultant (contract) § Consultation to deploy new wireless server systems § Installed wireless system with WPA/WAP encryption § Network design and architect to ensure high availability § On-call for Unix based system for mirrored MySQL server, RAID architecture, backup servers, Apache server, Postfix mail systems. § Designed large, scalable networks for mid-sized company including wiring and systematic design. § Day-to-day linux/unix administration § Planned Disaster Recover and redundant off-site servers to increase technology uptime and to integrate a scalable network topology. § Developed MySQL/PHP application for enterprise database system to increase customer service index and to track marketing. § Network Security management, ensuring the network was safe to the highest degree.  Network and server penetration tests and firewall attacks. § Researched and developed applications for new WiLAN standards 802.16d for rural area wireless broadband integration.
	Dec. 2001 – Jan 2003           GT Group Telecom Corp./360                 Toronto, ON Systems Analyst § System Administration for FreeBSD, SunOS, LAN/WAN production systems § Experience with large scalable nation wide networks and data warehousing § System design and architecture and in-house consultation of software and hardware for Unix/Linux systems including HP/UX and SunOS. § Planned Disaster Recover and redundant off-site systems to increase technology uptime and to integrate a scalable network topology. § Worked with servers to deploying software and upgrading hardware, updating server for security and functionality. § Administered production SONET, SNMS, SNC, DNS, SSL, SMTP, sendmail, SIMS, CoSine VPN, Cisco MPLS, HP Openview design, MRTG and Oracle servers. § Built and designed enterprise servers and analyzing data flow/load § Provided architecture SNMP data warehouse, databases, forecasting upgrades § Programmed in Perl and shell scripting to integrate system automation and backups.  Oracle and SQL scripting, programming and administration. § Recovery of lost data from databases and programs § Web server administration including but not limited to Apache 2, PHP 4, firewall ipsec/iptables/ipchain policies. § Server design and administration:  DNS, Web services, VoIP, server farms and redundancy § RAID subsystems experience, backup, Veritas NetBackup § 24/7 on-call experience, NOC applications and customer service
	Sept. 1997 – Nov 2000            Look Communications Inc.                   Toronto, ON Network Analyst § Monitoring Servers (FreeBSD, NT, Linux) in order to upkeep the most uptime and troubleshoot any problems that may occur. § In-house consultant for software and hardware purchases and research alternative approaches to existing solutions.  This includes workflow analysis, space design and cost comparisons recommending changes to upper management § Software experience including VPN, firewall support, Microsoft Exchange Server administration (5.5), Windows NT and 2000 administration including IIS and clustering software.  Administering over 200 NT machines (servers/workstation). § Manage CISCO/3Com routers and switches. § Reinstall servers and workstation with different platforms using Norton’s Utilities (including Ghost). § Working knowledge of Citrix, IP, DHCP, WINS Servers. § Database support for SQL, Oracle, designing databases and programming § Debugging software and quality control § UNIX support for Sun Solaris, IPlanet and SIMS. § Documenting, procedures and national presentation § Training internal staff – Technical knowledge Jan. 1995 – Sept. 1998            CompuServe Interactive/AOL            Toronto, ON System Administrator – Intern/Co-op § Assisted in managing and maintaining 50+ staff members assigning work goals and departmental projects.  Delegates and co-ordinates work projects and assess time and feasibility to prioritize scheduling. § Unix administration for back end mail configuration, web control and software administration.  Test backend scripts to ensure proper maintenance. § Introduced their first web forum and portal pages; assisted in implementation, programming, beta testing and evaluation world wide. § Graphic design, web programming, video streaming and multimedia
Education
	1997                       Martingrove Collegiate Institute                             Toronto, ON 4 year OSSD secondary diploma 2001                       Seneca College at York University                           Toronto, ON Information Technology – Programming and Analysis 2003                      University of California, Berkeley System Analysis Certificate
Skills
	§ Unix:  FreeBSD, Red Hat, AIX, SUN Solaris, HP/UX, Debian § Macintosh and Windows Expert:  XP/NT/2000, operations, applications § Adobe, Macromedia, Illustrator, Visio, VNC, Timbuktu, Microsoft products § Programming:  Java, JavaScript, perl, C, PHP, ASP, ASP.NET, VB, VB.NET § Networking:  Unix ipchains/iptables, 3com routers, Contivity switches, Wireless (Wifi) § Blackberry Wireless Devices/Console § Citrix Servers, Metaframe, Kerberos, Falcon, Sharepoint, Webdav § Databases:  Oracle, MySQL, LDAP, Sybase, DB2
awards and certificates
	§ Music Achievement Award, January 1997 § Extra Curricular Activity Award, June 1998 § Most Valuable Player, Badminton, June 1999 § Co-operative Studies Award, June 1999 § Technician of the month, July 1999, Internet Direct § Outstanding achievement and team work award, Group Telecom, Mar 2002 § Outstanding achievement, Keane K-Pin Award, Sept. 2004 § Outstanding contribution, Keane Award, Jan 2005/May 2005 § Several peer awards, Keane, 2004 – 2005
Personal Interests
	Badminton, systems administration, hockey, movies, reading, gaming
References
Available upon request